Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4
Monitoring - Dear Valued Customer,
We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4.
To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026.
Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected.
We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations.
Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html
If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite
Thank you for your cooperation and continued partnership.
AlertSite Support Team
Sep 22, 2026 - 09:27 UTC
Chrome 135 Now Live for DejaClick Monitors on Public Locations
Identified - We regret to inform you that, due to issues identified with Chrome version 135, we are temporarily disabling support for Chrome 135 until further notice. Please note that all lower browser versions will continue to remain available for use.
Our team is actively investigating the issue with the highest priority and working towards a resolution. We will share an update once the fix has been validated and support for Chrome 135 is restored.
We appreciate your understanding and patience.
May 12, 2026 - 07:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 2026 - 12:26 UTC
Investigating - We’re pleased to inform you that Chrome 135 is now live for DejaClick monitors across all public locations. You can now start using Chrome 135 without any additional action required. This update ensures improved stability, performance, and alignment with the latest browser standards.
Chrome 135 will also be made available on Private Nodes soon.
If you experience any issues or have questions, please reach out to our support team.
Apr 27, 2026 - 08:59 UTC
Chrome 120 Now Live for Selenium Monitors on Public Locations
Monitoring - A fix has been implemented and we are monitoring the results.
May 06, 2026 - 06:08 UTC
Investigating - We’re pleased to inform you that Chrome 120 is now live for Selenium monitors across all public locations. To start using Chrome 120, your team will need to upgrade both new and existing scripts to Java v11 and Selenium 3.x or 4.x. This update ensures improved stability, enhanced performance, and alignment with the latest browser standards.
Chrome 120 for Selenium monitors will also be made available on Private Nodes soon.
If you experience any issues or have questions, please reach out to our support team.
May 06, 2026 - 06:06 UTC
Uptime over the past 90 days. View historical uptime.
AlertSite Consoles Operational
UXM Dashboard Operational
UXM Document Manager Operational
UXM Account Summary Operational
1.0 Console Operational
REST API's Operational
REST API - JSON Operational
REST API - XML Operational
REST API - ReportsAPI Operational
Monitoring Locations - North America Operational
Atlanta, GA Operational
Atlanta, GA - ATT Wireless Operational
Atlanta, GA - Sprint 4G Mobile Operational
Austin, TX Operational
Boston, MA Operational
Boston, MA - Expedient Operational
Calgary, Alberta Operational
Chicago, IL - Tata Operational
Charlotte, NC Operational
Chicago, IL - LeaseWeb Operational
Cincinnati, OH Operational
Cleveland, OH Operational
Dallas, TX Operational
Dallas, TX - LeaseWeb Operational
Denver, CO Operational
Detroit, MI Operational
Fort Lauderdale, FL Operational
Fort Lauderdale, FL - ATT Wireless Operational
Fort Lauderdale, FL - Sprint 3G Mobile Operational
Fremont, CA Operational
Kansas City, KS Operational
Las Vegas, NV Operational
Los Angeles, CA - Level3 Operational
Los Angeles, CA - NextLink Operational
Houston, TX Operational
Memphis, TN Operational
Minneapolis, MN Operational
New York, NY - Peer1 Operational
New York, NY - Micro Operational
Montreal, Quebec Operational
Miami, FL Operational
Newark, NJ - NLayer Operational
New York, NY - LeaseWeb Operational
Philadelphia, PA - AboveNet Operational
Philadelphia, PA - XO Operational
Pittsburgh, PA Operational
Phoenix, AZ Operational
Portland, OR Operational
Salt Lake City, UT Operational
San Diego, CA Operational
San Francisco, CA Operational
San Jose, CA - Micro Operational
Seattle, WA Operational
St. Louis, MO Operational
Tampa, FL Operational
Toronto, Ontario Operational
Vancouver, British Columbia Operational
Washington, D.C. Operational
Worcester, MA Operational
Monitoring Locations - South America Operational
Buenos Aires, Argentina Operational
Sao Paulo, Brazil Operational
Monitoring Locations - Europe/Asia Operational
Amsterdam - The Nederlands Operational
Beijing, China Operational
Brussels, Belgium Operational
Copenhagen, Denmark Operational
Dublin, Ireland Operational
Frankfurt, Germany Operational
Hong Kong Operational
Kuala Lumpur, Malaysia Operational
London, UK - AboveNet Operational
London, UK - Docklands Operational
Madrid, Spain Operational
Manchester, UK Operational
Milan, Italy Operational
Mumbai, India Operational
Munich, Germany Operational
New Delhi, India Operational
Paris, France Operational
Siauliai, Lithuania Operational
Seoul, South Korea Operational
Shanghai, China Operational
Singapore Operational
Stockholm, Sweden Operational
Tel Aviv, Israel Operational
Tokyo, Japan Operational
Zurich, Switzerland Operational
Helsinki, Finland Operational
Monitoring Locations - Africa/Oceania Operational
Auckland, New Zealand Operational
Brisbane, Australia Operational
Cape Town, South Africa Operational
Perth, Australia Operational
Sydney, Australia Operational
Sydney, Australia - Equinix Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
AlertSite Console Availability ?
Fetching
AlertSite REST API Availability ?
Fetching

Oct 17, 2026

No incidents reported today.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Dublin, IE Monitoring Location – IP Address Change
Completed - We have resolved all the issues for Dublin, Ireland location.
Currently its active and ready to use.

For assistance, please contact [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite).
Oct 12, 15:30 UTC
Update - We are continuing to verify the maintenance items.
Oct 12, 15:29 UTC
Update - We are continuing to verify the maintenance items.
Oct 9, 15:26 UTC
Verifying - Verification is underway for Dublin, IE servers migration Activity.
Oct 8, 12:58 UTC
Update - Our team continues to investigate the network issue affecting one of the newly provisioned Dublin, IE servers.

We have identified the affected server and are working through the remaining network configuration and connectivity checks. The team is actively working to restore normal operation and will provide another update as soon as we have further information.

Thank you for your patience and understanding.
Oct 6, 12:01 UTC
Update - Following the maintenance for the Dublin, IE servers, we identified an issue with one of the new servers experiencing a network problem.
Our team is actively investigating and working to resolve the issue. We are working to restore normal operation as quickly as possible and will provide further updates as more information becomes available.
If you would like to create a case with Customer Care, please visit SmartBear Customer Care.
Oct 5, 19:39 UTC
Update - Maintenance is still in progress. We will confirm once its completed.
Oct 5, 17:57 UTC
In progress - Shamrock Servers we are starting the maintenance.
Oct 5, 16:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 5, 16:10 UTC
Scheduled - The migration of our Dublin, IE monitoring servers to the new hosting platform has been scheduled to October 5, 2026.
As part of this migration, the IP addresses of the Dublin monitoring servers will change. Once the migration is completed, monitoring traffic from these servers will originate from the following new IP addresses:

46.22.143.201
46.22.143.115
46.22.143.111

Scheduled Maintenance Window:
October 5, 2026
UTC: 13:30 – 16:30 UTC
Duration: 3 hours

If your monitored endpoints require IP whitelisting, please ensure that the new IP addresses listed above are added to your allowlists before the scheduled maintenance window to avoid any monitoring interruptions.
During the migration, monitoring traffic from the Dublin servers may be temporarily affected while the servers are migrated to the new hosting platform.

For assistance, please contact [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite).
Oct 5, 10:32 UTC
AlertSite Monitoring Data Unavailable
Resolved - We experienced a delay in monitoring data availability following the scheduled maintenance on October 10, 2026. The monitoring data has now been fully recovered and is reflecting correctly. **There was no data loss.**

We apologize for any inconvenience caused and appreciate your patience and understanding.

If you have any questions or need further assistance, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) to create a case.
Oct 12, 10:09 UTC
Investigating - We had a scheduled maintenance window on October 10, 2026, from 3:30 AM UTC to 5:30 AM UTC. As a result of this maintenance, monitoring data for some monitors is currently unavailable for the period between 4:45 AM UTC and 5:30 AM UTC.

Our team is actively investigating the issue and will provide updates as more information becomes available.

If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com)

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
Oct 10, 12:32 UTC

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Planned System Maintenance – Oct 10th, 2026
Completed - The scheduled maintenance has been completed.
Oct 10, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:30 UTC
Scheduled - AlertSite will undergo scheduled maintenance on Oct 10, 2026, 3:30–5:30 AM UTC. The application and dashboard will be unavailable, so configurations cannot be managed and monitoring data cannot be viewed. Existing monitoring will continue and data will be collected normally, though dashboard display may be temporarily delayed after restoration.

This maintenance will improve platform performance, stability, and reliability.

If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
Oct 7, 04:23 UTC

Oct 9, 2026

Oct 8, 2026

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Calgary, Alberta Monitoring Location Issue
Resolved - This incident has been resolved.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 6, 08:26 UTC
Investigating - Our service provider is currently investigating networking issues affecting our servers in Calgary, Alberta.

We are working with our provider to resolve as soon as possible.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 6, 07:37 UTC
Degraded Performance – Zurich, Switzerland Monitoring Location
Resolved - We have resolved the issue that was causing outage with our monitoring nodes in Zurich, Switzerland.
It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 6, 07:13 UTC
Investigating - We are experiencing degraded performance with our monitoring nodes in the Zurich, Switzerland location. Our team is actively investigating the issue and working to restore normal performance as soon as possible.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 6, 06:18 UTC

Oct 5, 2026

Worcester, MA Monitoring Location Decommissioning
Resolved - We have fix the issue for Worcester, MA to Boston, MA,


If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite
Oct 5, 19:12 UTC
Update - We are continuing to work on a fix for this issue.
Oct 5, 18:14 UTC
Identified - Following the migration of monitors from Worcester, MA to Boston, MA, we identified an issue where some monitors became stuck and were not successfully running on the new server. The affected monitors started experiencing issues from 11:30 AM UTC onwards. Our team is actively investigating and resolving the issue, and we are working to restore normal operation as quickly as possible.
 
If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite
Oct 5, 18:10 UTC
Investigating - The Worcester, MA monitoring location is closing due to the closure of our local hosting provider.

On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable.

If you prefer a different monitoring location, please update your configuration before October 5.

If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
Sep 23, 06:53 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

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